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Terms
&
Conditions

Please read these terms and conditions carefully and note that by using The Mindful Sleep Coach website and/or engaging with The Mindful Sleep Coach services, you understand and are agreeing to accept these T&Cs. These terms are legally binding. The Mindful Sleep Coach will only undertake business on these terms and conditions. The Mindful Sleep Coach is compliant with GDPR policies and guidelines with the purpose of protecting the rights to privacy of all citizens. Please also read our privacy policy. 

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  1. I, Gemma, have undertaken extensive training and research into baby and infant sleep, gaining a qualification through The Positively Parenthood Sleep School in September 2023. I am not medically trained; my advice is not a medical diagnosis and should not be treated as such. However, I can support the identification of issues relating to your child's sleep and suggest when medical support may be necessary. You should always seek advice from your doctor or medical professional should you have any concerns about your child’s health or specific medical condition. 

  2. The acceptance of any telephone/zoom consultation or support package in your home or another location, will be deemed as acceptance of the following Terms and Conditions.

  3. The fee for The Mindful Sleep Coach services is due in full, in advance of the initial consultation. You agree to pay all charges at the prices then in effect for your purchases, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors. 

  4. If any of the packages are cancelled the following Terms and Conditions apply: if cancelled at least 3 days before our scheduled call, a full refund will be granted. You will need to notify me at gemma@themindfulsleepcoach.com with at least 3 days notice. If the consultation has been already carried out or if any of my online services (telephone/video call/in person consultations, sleep plans, WhatsApp/phone follow up support) have been provided, I am unable to grant a refund.

  5. ​The Mindful Sleep Coach reserves the right to cancel consultation services (phone or in person) at short notice due to personal circumstances. In this event all clients will be offered an alternative date. If no agreement is reached, then a full refund will be issued. 

  6. ​The Mindful Sleep Coach understands that we need to be flexible when working with young children, and sometimes a booking might need to be cancelled at short notice due to illness or unforeseen circumstances. The Mindful Sleep Coach will work with the client to arrange a new date, and so long as the same service is re-booked then no charge or cancellation fee will be made. 

  7. ​The Mindful Sleep Coach advises that all parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to The Lullaby Trust guidelines: https://www.lullabytrust.org.uk/ and/or the safe sleep guidelines in your country.

  8. The Mindful Sleep Coach asks that any medical concerns, conditions, infant weight or feeding concerns are raised in the first consultation so that Gemma is aware and these can be addressed and considered accordingly before moving forward with a plan, as it may be that it is not recommended that you work on sleep, until given permission from a healthcare professional.

  9. All plans and advice are tried and tested and have a high success rate. However, The Mindful Sleep Coach does not accept responsibility or liability for sleep coaching that does not achieve the required result during the package or support process. The Mindful Sleep Coach plans are designed to have the infant sleeping well within a specific time frame; however the client accepts responsibility for this success. 

  10. ​The Mindful Sleep Coach advises that the parents are consistent with the proposed sleep plan provided in order to achieve success. The outcome of the sleep coaching depends highly on parental consistency and therefore by agreeing to undertake the sleep coaching, the parents agree to working alongside The Mindful Sleep Coach to achieve the best results possible - this can only be achieved with consistency, and so long as there are no underlying or undiagnosed medical condition that is affecting sleep. 

  11. ​If included in your package, your tailored Sleep Plan will be written and sent through via PDF email format within 48 hours of the initial consultation. 

  12. ​The Mindful Sleep Coach works closely with clients to ensure that you accomplish the results you set out to achieve. In the small number of cases where progress isn’t apparent, there may be a reason and The Mindful Sleep Coach will suggest alternatives, including a review of medical and dietary issues. 

  13. ​The Mindful Sleep Coach advises parents to read the plan carefully before embarking on any sleep coaching methods or routines and make sure that the time is right to embark on these changes. 

  14. ​Packages ‘Early Years Deluxe’ and ‘Home Visit’ include ‘7 days WhatsApp Support’. This service includes whatsapp support or voice messages for clients following their initial consultation once they start the plan. It is the responsibility of the client to notify The Mindful Sleep Coach when you are starting the plan, or the support period will start from the first message. During the support period, I am contactable during the hours of 9am to 8pm from Mondays to Thursdays and on Fridays and Saturdays, 9am-6pm. I do not work on Sundays. Text support is not unlimited, and should be kept to a reasonable amount, to be fair to all clients. There is no maximum number of messages per day, however please bear in mind that this is a small business, and Gemma has small children too - so from time to time there might be a delay in a reply. Gemma at The Mindful Sleep Coach will endeavour to reply within 24 hours and sometimes it is much quicker than this. Please be mindful that advice given over text is subject to these conditions and is not intended to replace the advice of your GP or Paediatrician. 

  15. The support period is non-refundable and lasts for the designated time post consultation. This support period can only be used up to 2 months after the initial consultation. After this time, it is likely that another call will be needed as things may have changed with your child. Clients must inform Gemma of their start date to activate their support period. If the support period is not used by the client, there is no refund available. 

  16. ​For ‘Early Years Deluxe’ and ‘Home Visit’ - these receive a 25 minute check in after 10 days of starting the plan. Any additional calls or if you would like to add a call following a ‘Newborn Sleep Call’ or ‘Early Years’ consultation, these are subject to a charge of £40/30 minutes and can be booked via themindfulsleepcoach.com 

  17. ​The content The Mindful Sleep Coach provides is for personal use only, not to be shared. You will be in breach of our terms and conditions if you are buying to use for your own financial gain, including that of use within your own sleep support organisation, buying to share with friends or forwarding your own personal sleep plan to another for their own personal use. 

  18. ​The use of any of the guidance The Mindful Sleep Coach provides is of your own responsibility and at your own risk. In no event shall The Mindful Sleep Coach be liable for any damages including, without limitation, incidental and consequential damages, or personal injury/wrongful death resulting from following or inability to follow the guidance. As mentioned above, always follow the safe sleep guidelines provided by The Lullaby Trust. https://www.lullabytrust.org.uk/ 

  19. There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

  20. We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith. 

  21. We care about data privacy and security. Please review our Privacy Policy By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom. 

 

October 2023

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